Support
How can we help?
Find quick answers below, or reach our team directly by email.
Payment problems
Email us your phone number and the transaction ID from your Mobile Money SMS.
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louistech41@gmail.comFAQ
Frequently asked questions
Which exams does PrepTex cover?
GCE O-Level and A-Level, BEPC, Probatoire, Baccalauréat, CAP, HND, BTS, and CAPIEMP / CAPIET teacher-training exams.
Can I study without internet?
Yes. Every solution can be downloaded as a lightweight PDF from your dashboard, so you can revise offline once it's saved.
Does PrepTex work in French?
Yes. Explanations are available in English and French. You can set your preferred language in Settings.
Do I need to install an app?
No. PrepTex runs in your phone or computer's web browser, so there is nothing to download.
How do I delete a saved solution?
Open your dashboard, find the solution under “My generated offline solutions”, and use the delete button.
Is my data private?
Your saved solutions are linked to your account and only visible to you. Your password is stored securely hashed, never in plain text, and is never shared.